Refund and Cancellation Policy

Last Updated: June 17, 2026

1. Digital Access

ChatVibe premium access is a digital service. Once paid access is activated and used, refunds may be limited because the service is delivered immediately.

2. Eligible Refund Cases

• Duplicate payment for the same plan.
• Payment deducted but premium access was not activated.
• Technical failure where support cannot restore access within a reasonable time.

3. Non-Refundable Cases

• Completed one-time access after the premium session has been used.
• Account restriction caused by violation of the terms or moderation policy.
• Change of mind after the paid feature has been activated and used.

4. Cancellations

Current premium plans are access-duration plans rather than auto-renewing subscriptions. A daily, weekly, or monthly plan expires automatically at the end of its access period unless a new payment is made.

5. How to Request Help

Email [email protected] with your payment reference, account email if applicable, plan, date of payment, and a short description of the issue.